Author/Editor:
Samuel Mahaffy
Language:
English
Industry:
Community, NGO
On March 2, 2011 a small group of stakeholders gathered in an Adult Day Care facility in the Inland Northwest of the United States. The challenge was to deepen an understanding of the unique pearl or treasure that this facility offered in a community that had an array of agencies serving the elderly and adults with disabilities. Stakeholders included advisory board members, the Administrative Director, and community members including those who are caregivers for elders. In the Appreciative Inquiry stream, participants were challenged to discern the greatest community needs the Center might fill for elders, adults with disabilities, and the community as a whole. An open-ended question was framed: “what is the unique “pearl” or “treasure” that All Families Adult Day Care Center brings to these three groups? In follow-up, the Appreciative Inquiry facilitator lead the group in exploring what specific programs and services might most effectively meet those needs. Finally, the question was asked, “what does the Center look like when it is stepping fully into it’s appreciative vision? A constituent theme that emerged from this process related to “seeing and being seen.” When the elders over the age of ninety walk into the Center, are they seen first as “old people” or as unique individuals that are a treasure-house of experiences, life stories, skills and gifts that they may be ready to share in a safe, interactive environment that is both honouring and welcoming. The theme of “seeing and being seen” led to a deepened conversation about how the Center is seen by the community. Is this inconspicuous organization invisible, just as elders are invisible? What do caregivers and potential clients “see” when they first approach the building and the facility? The conversation moved easily from the type of environment that is being created for and with elders, to how the Center “brands” itself and it’s message to the community. What are the colors, textures, sights, and sounds that speak relational space that is life-giving and honouring? Changes are stirring at All Families Adult Day Center as a result of this process. Volunteers from the local alternative high school are painting sunflowers on the outside of the building. Staff are exploring flags that will be “movements in wind” speaking to appreciative aging. The exterior of the building is being softened to be inviting but not compelling, bright but not overly stimulating. The Administrative Director is initiating a digital storytelling project to record and share elders’ stories. An information-rich environment is being reformulated to be as helpful to caregivers in need of respite as it is to vulnerable elders and adults with special needs. In appreciating the gift of the family-like environment that makes this Center unique, the stakeholders in this process both renewed core commitments and imagined new ways of shaping space that is more filled with beauty, energy, accents, and the richness of community. Viewing elders as life-long learners still wanting to be engaged, renewed the remembrance that the organization itself needs to be always learning, reflecting, changing and growing if it is to be a signpost for hope, quality of care, and quality of life. All Families Adult Day Care Center is the only Day Care Center in Eastern Washington state-approved to accept Medicare Clients that is open to community elders and adults with developmental challenges six days a week. The Appreciative Inquiry process was facilitated by Samuel Mahaffy, Executive Director of GRE Consulting Associates.