This is a slide presentation which outlines a training design utilized by a human resources department to help employees learn more about dealing with difficult situations. The training design focuses on An Appreciative Approach to ReFraming Conflict. Conflict Resolution has long been dealing with the problem of the conflict. Here is a different way of looking at conflict and dealing with it constructively to gain a win-win outcome.
Some of the material in the powerpoint slides was adapted with permission from “How to Mediate Employee Conflict” (c) copyright 1999-2005 by Dana Mediation Institute, Inc.,
www.mediationworks.com for presentation on AI Commons. All other rights reserved.