True knowledge sharing in organizations occurs less often than what most of us think. People hoard knowledge for various reasons. What can be done to help create a system where people share the internal “know-how” that is unique to each organization? In this latest contribution to change management, consultant, researcher, and educator Tojo Thatchenkery describes a brand new methodology called Appreciative Sharing of Knowledge [ASK] and provides a step-by-step tool kit for anyone interested in knowledge management to use it. Using the most recent research evidences, Thatchenkery shows how “appreciation” is the missing link in facilitating knowledge sharing. By systematically and intentionally creating an appreciative climate in organizations, leaders and practitioners can deal with change with less resistance and leverage the “tacit knowledge” that is most critical for competitive advantage.

Using an example from a large financial services institution, Thatchenkery locates the ASK methodology in the latest field of “Positive Organizational Behavior” and translates its concepts and principles into a coherent, easy-to-implement change methodology.

Written in lucid, jargon-free language this book is a must-read for anyone interested in the most recent approaches to deal with change and creating a robust knowledge management architecture in organizations.